Visitor
Troubleshooting and FAQ
Resolve common account, MFA, access, patient and corpus issues.
Last updated: 28 August 2026
Objective
Provide a first response to common problems before contacting support.
Requirements
- Note the account email.
- Identify the affected page and action.
- Never send patient or banking data to support.
Steps
- Check spam for missing email.
- Use password reset when needed.
- Renew security-code verification only for the Patients area.
- Refresh and check Dashboard > Subscription for locked content.
- Use the patient selector if the wrong patient is active.
- Remember that clients are hidden, not deleted, after loss of Pro access.
- Ask an administrator to check expert-corpus activation or remedy linking when documentary data is unavailable.
Tip
A screenshot without sensitive data helps support.
Caution
Never send card numbers or patient text to support.
Common issues
- Include the page, approximate time, browser and displayed message.
- For catalog content, include the exact title.
- For the Repertorizer, state whether the issue affects Kent rubrics, materia medica or infoceutic linking.